Michelle Aponte-Pacheco, MSW, MBA

Michelle Aponte-Pacheco, Chief of Revenue Cycle for Emergence Health Network, has more than fifteen years of experience in the behavioral health arena first starting as a case manager with EHN, but what was then called El Paso MHMR. As chief of revenue cycle for El Paso County’s Mental Health/Intellectual Disabilities Authority for El Paso County, Ms. Aponte-Pacheco is responsible for services involving benefit assistance, credentialing, pre-authorization, UMUR and Reimbursement Departments, while ensuring compliance with cost-sharing rules, social security rules and guidelines. Previously, Ms. Aponte-Pacheco served as Director of Benefits Assistance, Preauthorization’s, Reimbursements and Utilization Management for EHN; as well as Director of Provider Relations for Sun City Behavioral Health Care, Emergence’s non-profit subsidiary.  She also has extensive experience in the private behavioral health sector, serving as Director of Utilization Management at University Behavioral Health in El Paso and Case Management Supervisor at Mesilla Valley Hospital Outpatient in Las Cruces, New Mexico. Ms. Aponte-Pacheco received both her Master’s and Bachelor’s Degree in Social Work from New Mexico State University.