Institute FAQ – Frequently Asked Questions

At The Event
When is the Performance Management Institute?
  • The institute will be held February 15 and 16, 2018.
  • Sessions are currently scheduled to begin at 8:30 am on Thursday, February 15, and the institute will end around 1:00 pm on Friday, February 16.
Where will the institute be held?

The institute will be held at the Sheraton Sand Key Resort in Clearwater Beach, Florida. The hotel is located at:
1160 Gulf Boulevard
Clearwater Beach, Florida 33767

Reservations Phone: 727-595-1611 or 800-456-7263

Reserve your room online at our Room Block Link.

To receive the discounted group rate at the Sheraton, book your room by January 24, 2018 and mention OPEN MINDS when booking.

Who attends the institute?

The institute gathers together the industry’s greatest innovators, a team of expert faculty, and the country’s top health and human service executives. Read more here.

How do I register?

There are three ways to register for the 2018 Performance Management Institute:

  1. You can register for the event online here.
  2. You can download a registration form, which can be faxed to 717-334-0538 or mailed to:
    Education Events
    15 Lincoln Square
    Gettysburg, PA 17325
  3. You can register by phone by calling the OPEN MINDS Education Events team at 717-334-1329 or 877-350-6463. Regular business hours are Monday-Friday, 8:00am-5:00pm Eastern.


What does the institute registration include?

Your institute registration includes:

  • Access to all institute sessions on February 15 and 16
  • Admission to the Institute Exhibit Hall on February 15 and 16
  • Handouts and presentations from all sessions
  • Breakfast on February 15 and 16 and an invitation to our private networking reception on February 15
Will I receive confirmation of my registration?

Yes, you will receive a confirmation email from the OPEN MINDS Education Events team. The email will ask you to review the information that will appear on your attendee badge, and list any other pertinent information related to the institute.

What is your cancellation/substitution policy?

Individual Registration Guidelines: Requests for refunds must be received in writing at least 30 days prior to the event and are subject to an administrative charge of $50. No refund will be made less than 30 days prior to the event. An alternate individual may attend in place of the registered attendee for a $25 administrative fee. Substitute enrollment for another OPEN MINDS event on another date within one (1) calendar year will be accepted for an administrative fee of $25, plus the difference in registration fees.

Group Registration Guidelines: Requests for refunds are not accepted for group purchases. Replacement registrants are accepted at no additional charge. Unused registrations for a particular event will be added to a group registration subscription for the organization to use for an alternate OPEN MINDS event within one (1) calendar year from the date of purchase. Refunds will not be given for any unused registrations after the subscription expires.

Are there scholarships available?

A select number of scholarships and volunteer opportunities are available. If you are interested, please contact our Education Events team by email at or by telephone at 717-334-1329.

How do I register once I get to the institute?

The OPEN MINDS Performance Management Institute will be held on the first floor of the Sheraton Sand Key Resort. Follow signs to the registration table.

If you have any difficulty, all OPEN MINDS staff will be wearing a blue name badge and will be able to assist you.

Registration will begin at 7:00 am on Thursday, February 15. At the registration desk, you will receive a name badge, program guide, and a variety of materials from our sponsors.

Where can I get handouts from the presentations?

Handouts and presentations will be available to all attendees. The presentations from throughout the event will be posted online and available by February 23. The link to the presentations will be included in the attendee program guide and will be emailed to all attendees after the event.

Where can I get an updated agenda for the institute?

The most updated agenda for the institute can be found at Continue to check back for updates.

How can I learn more about the event sponsors?

Many of the institute sponsors will have a booth in the Exhibit Hall. There will also be handouts from sponsors and exhibitors in the attendee bags that you receive at registration.

You can learn more about all of our sponsors and exhibitors online at

I couldn’t attend the institute, can I still get copies of the presentations?

All handouts, presentations, and materials from the sessions are available to Premium OPEN MINDS Circle members. After the institute, the presentations will be posted on the event website and in the OPEN MINDS Circle Library. To become a Premium OPEN MINDS Circle member, visit or call an OPEN MINDS Circle Account Executive at 717-334-1329 or 877-350-6463.

You can also follow OPEN MINDS on Twitter @openmindscirlce for live updates from the event. And follow #OMPerformance for additional information.

Pictures and updates from the event can also be found on the OPEN MINDS Facebook page.