Lara Klick is Vice President and Patient Experience Officer at Tampa General Hospital, a 1040 bed academic medical center and a health system with over 100 locations throughout the state of Florida. In her role, Lara provides strategic and operational oversight of all aspects of the patient experience. This includes the analysis of performance and opportunities for improvement, the provision of support and communication during healthcare crisis, the spiritual care of patients and team members and the resolution of issues and recovery of relationships.
In her 25 plus years of experience in the acute healthcare arena, she has been a part of the evolution of the role of the patient experience professional. She is passionate about the inclusion of the patient voice in the strategic and operational aspects of healthcare delivery and is an expert in the science which drives patient engagement. Her ability to leverage data and analytics with behavioral tactics to drive change makes her well known as one of the pioneers of a multi-faceted approach to patient centeredness.
Recognized by Becker’s Healthcare as one of the 52 outstanding health system Chief Experience Officers in 2022, Lara believes in creating collaborative approaches to delivering the optimum patient experience.