Service:
• Led initiatives to improve access to inpatient and outpatient services
• Developed a single point of access for patients, families, direct care providers, and the community at large
• Responsible for the team that reduced wait time to outpatient diagnostic and imaging services
• Provided consultative services to review staffing patterns and outpatient physician office improvements and efficiencies
Quality and Safety:
• Developed a county based quality improvement program in the area of Human Services
• Facilitated process improvement work groups to identify areas of opportunity and implement plans to insure future compliance.
• Used patient satisfaction results to design program modifications that led to improvement on patient outcomes post discharge
• Led a multidisciplinary team to reduce the number of patient restraints which also led to a decrease in employee injuries.
People:
• Employee engagement scores have been consistently high across all areas of responsibility
• Established a program and process for internship opportunities at various service levels that provided great training for students and an opportunity to access the skills and fit of potential future workforce.
Finance:
• Access efforts resulted in increased revenues
• Success in reviewing programs and staffing patterns to promote a positive contribution margin.
Growth:
• Started several new programs to enhance the continuum of care
• Responded to multiple requests for proposals to provide innovative services and/or services that improved access to the community
Charlotte Chew
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