Gallup recorded manager engagement at 22% in 2025, down nine points since 2022, and says managers are now only as engaged as the people they lead.
Middle managers sit between executive strategy and frontline execution. They are responsible for translating organizational priorities into the daily decisions, expectations, and performance of each service line. This session covers the measures managers should own, the cadence for reviewing them, and the authority they need to change performance when a metric moves in the wrong direction.
Attendees will leave knowing:
- How to design mid-level leadership performance scorecards
- Escalation rules that keep a decision at the manager’s level
- A supervision agenda built on the manager’s own performance measures