Every technology investment needs to deliver real value—not just at implementation, but throughout the life of the contract. This session covers what to measure between signing and renewal: the seats in use, the modules never configured, and the manual work the system was bought to remove. This is the data you’ll use to set the terms in the next contract.
Attendees will leave with:
- A framework for measuring utilization across licenses, modules, and features
- The key questions to ask a vendor before renewing a contract
- A simple approach to measuring time and staffing savings from technology improvements