
Leveraging AI To Become An Employer Of Choice In
Behavioral Health

Rick Rowley
Summit Chair & Senior Associate,
OPEN MINDS
The behavioral health workforce is facing unprecedented challenges—from recruitment and retention to burnout and rising demand for services. At the same time, artificial intelligence is emerging as a powerful tool to help organizations reimagine how they support their teams, streamline operations, and improve care delivery. This all-day summit brings together thought leaders, executives, and innovators to explore how AI can be harnessed to meet today’s workforce challenges and position your organization for long-term success as an employer of choice.
From Errors To Accuracy: AI For Less Rework & Cleaner Revenue

As we all know too well, small errors at the beginning of the revenue cycle can create heaps of wasted time and rework downstream. This session focuses on how behavioral health organizations can strengthen benefits coordination and eligibility verification through smarter technology-driven workflows. The ultimate goal? Preventing denials before they start. And the best part is—denials prevention isn’t just hypothetical. Automation is opening the door to less chasing and more critical thinking in the revenue cycle, in addition to improved clean claim rates, higher first-pass pay rates and reduced rework. It’s all made possible by near real-time insights that start at the beginning of the revenue cycle. Join us to learn more about the next era of revenue cycle management, and how behavioral health organizations can use it to their advantage.
Sheetal Sood

Sheetal Sood is a visionary technology executive and the Chief Information Officer and Chief Information Security Officer for Cohen Veterans Network (CVN). With a distinguished career dedicated to the digital transformation of the healthcare industry, Sheetal oversees the strategic implementation and optimization of CVN’s entire enterprise architecture ranging from clinical information systems and advanced data analytics built on a secure platform.
A recognized expert in the fields of AI/ML, cybersecurity, and information governance, Sheetal bridges the gap between complex technical infrastructure and patient-centric care. Her leadership is defined by a unique ability to leverage emerging technologies to drive organizational efficiency and clinical excellence, marking her as a premier authority in digital health security and strategy.
Sheetal holds a Bachelor’s degree in Electronics Engineering and maintains an elite tier of professional certifications, including CISSP, CHC, and CIPP/US
Cecilia Haag

Cecilia Haag serves as Chief Strategy & Innovation Officer at Thompson Child & Family Focus, a multi-state nonprofit organization providing foster care, prevention, and behavioral health services to children and families. In this role, she leads organizational growth, innovation, and market expansion, with responsibility for launching new programs, entering new markets, and strengthening the systems that support sustainable scale.
Cecilia’s work is focused on building practical, high-quality service models that deliver strong outcomes for families while remaining operationally disciplined and financially sound. She partners closely with executive leadership, public agencies, and community stakeholders to translate policy priorities and funding opportunities into services that work on the ground. Her current areas of focus include prevention and family stabilization, workforce-centered growth strategies, and creating organizational infrastructure that allows programs to grow without sacrificing quality or accountability.
Retention, Burnout & Morale: Measuring Workforce ROI With AI

Workforce value is about more than speed. This session will explore how providers can track morale and burnout metrics to impact recruiting cost, vacancy days, overtime and avoidable turnover. Examples include how to pair pulse surveys with workload indicators, how to attribute changes to specific tools and how leaders can translate staff experience gains into a growth story for stakeholders and payers. We will explore the pragmatic realities facing behavioral health systems today and will examine use cases of currently evolving roles as well as emerging roles capable of filling the gaps.
Liz Worth, LSCSW

Liz Worth, LSCSW is the Deputy Director at Johnson County Mental Health Center. The Mental Health Center is a Department of Johnson County (KS) Government and employs more than 500 staff who provide behavioral health services to nearly 17,000 residents annually.
She holds a BS in Sociology from Baker University and a Masters in Social Work from the University of KS. She is a clinically licensed Mental Health Professional and has worked in Community Mental Health in Kansas for 23 years.
She is a passionate leader with a deep commitment to empowering individuals to take control of their well-being and lead fulfilling lives. With her background in mental health treatment and advocacy, she has dedicated her career to promoting a whole health approach – addressing the interconnectedness of mental, physical, emotional and social health. Drawing from wellness philosophies in both personal experience and professional expertise, she strives to inspire others to cultivate resilience, practice self-compassion and build strong support networks.
As an advocate for accessible mental health resources, she has worked with diverse communities to break down the stigma surrounding mental health, while fostering environments that prioritize healing, growth and self – care. Liz’s leadership style focuses on collaboration, creating spaces where others feel heard, valued and empowered to take proactive steps toward mental wellness.
When not working, Liz enjoys reading, being outdoors, running and spending time with her husband and dog.
G. N. Janes

G. N. Janes has been the Chief Executive Officer of Valley Community Services since 2015 and is the CEO and is the founder of Ardent Services Group, a bespoke organization dedicated to empowering and elevating human service organizations through innovative support and strategic collaboration. Prior to his current posting, he held various positions as a Regional Operations Director, Compliance Officer, and Direct Support Professional. Starting at American University in Washington DC, G. N. earned his bachelor’s degree from Regent’s College while on active duty in the United States Navy, graduating cum laude from the Defense Language Institute in Monterey, California from the Farsi program.
Since taking his position, G. N. has focused on technology, innovation, and employee outreach; expanding the Valley Community Services footprint by 120 percent, digitizing large swaths of the program and retaining over 90 percent of the agency’s front-line supervisors. He also serves on the American Network of Community Options and Resources (ANCOR) Global Council, the Government Relations Advisory Council, and Pennsylvania Advocacy and Resources for People with Intellectual Disabilities and Autism (PAR) Board of Directors where he is currently the Vice Chair.
In his spare time, G. N. enjoys the company of his two daughters: Sadie, an attorney in Aurora, Colorado and Mia, a senior at Ohio University.
Reclaiming Time For Care: AI Documentation That Expands Capacity

Of all the resources in health care, clinician time is perhaps the scarcest. This session examines how automated documentation and note generation tools encourage note completion and transform time saved into increased appointments week after week. We will explore documentation use cases, how to measure accuracy and ease burden, and how to forecast the conversion of minutes saved into staff workload. Attendees will also discover how to align clinical, compliance and revenue stakeholders to maximize efficiency.
Jessica Fenchel, MA

Jessica Fenchel is the Executive Vice President and COO at Access Services, where she supports the delivery of diverse community-based programming for children, adults, and families in Eastern Pennsylvania. Access Services is a nonprofit organization building community through the delivery of services in Behavioral Health, Children and Families Services, Intellectual Disability and Autism Programming, and Housing and Homeless Services.
Jess has been key in the startup of innovative initiatives across multiple service spaces including crisis, forensics, schools, and homelessness. Jess believes that help should be helpful and that the people we serve deserve our best. She has led in partnership building to realize integration between behavioral health and physical health, driving solutions for vulnerable populations. Jess’ work to develop new models of partnership between law enforcement and crisis systems has led to overall reductions in arrest for those experiencing mental health crisis.
Jess received her undergraduate degree from Messiah University, her master’s degree from Lasalle University in Clinical Counseling Psychology, training in Applied Behavior Analysis from the University of North Texas, a certificate in Nonprofit Management from Lasalle University, and a certificate from the Global Trauma Recovery Institute. Jess is an avid sports fan, especially the Buffalo Bills, and loves being active outside with her husband, three kids, and dog.
Ronald J. Colavito

Ronald J. Colavito is an accomplished executive leader with over 20 years of experience in operational leadership, financial management, and strategic business development. Currently serving as President and CEO of the Access: Network, which includes Access: Supports for Living Inc.; The Guidance Center of Westchester, Inc.; New York Families for Autistic Children, Inc.; and Meaningful NY Initiatives for People with Disabilities, Inc., he oversees corporate operations with an annual budget exceeding $160 million and a workforce of more than 2,200. Collectively, the organizations deliver innovative behavioral health, intellectual and developmental disabilities, housing, employment, and children and families services to over 20,000 adults and children across New York’s Hudson Valley, New York City, and Long Island.
Under his leadership, Ron has driven significant growth, more than doubling organizational budgets since 2010 through strategic business development. He excels in implementing data-driven decision-making, fostering partnerships, and successfully integrating financial and operational systems to enhance efficiency and scalability.
Ron holds an MBA in Healthcare Management from Quinnipiac University, a BS in Accounting from SUNY Geneseo, and completed the Strategic Perspectives in Nonprofit Management program at Harvard Business School. His extensive board involvement includes current roles with Coordinated Behavioral Health Services IPA, NYIN, Hudson Valley Economic Development Corp., New York Alliance for Inclusion and Innovation, InUnity Alliance, New York Disability Advocates, CareDesign NY, Newburgh Armory Unity Center, Hudson Valley Service Providers, as well as the Hudson Valley Care Coalition, designated as the lead Social Care Network for the Hudson Valley region through the New York State 1115 Waiver.
Brandie D. Williams, M.Ed, Ed.S

Brandie has over 21 years of experience serving individuals with Behavioral Health needs and Developmental Disabilities. For the past 16 years, Brandie has worked at the Rappahannock Area Community Services Board, a non-profit organization dedicated to education, recovery, treatment, and wellness of individuals affected by mental health and substance use disorders and developmental disabilities. In her role as Deputy Executive Director, she brings subject-matter and operational knowledge of integrated care, data analytics, and behavioral health care to support the use of analytics to improve clinical performance, patient health, and organizational efficiencies. In addition to day-to-day operations, Brandie oversees reporting and analytics to inform a data-drive quality improvement process. Throughout her professional career, Brandie has fostered a deep passion for the opportunities created by advanced science and technology in the health and human services quality improvement space. She believes building and growing a high-quality workforce is the foundation for meeting our community’s needs.



