In this presentation, we will explore the transformative journey of a nonprofit organization dedicated to providing comprehensive services, including integrated primary care, dental, mental health services, psychiatry, autism services, speech therapy, and programs for individuals with intellectual and developmental disabilities (I/DD). The nonprofit successfully dismantled the silos that once separated these vital services and created a collaborative environment where each department works together to enhance consumer outcomes. These efforts showcase not only improved quality of care but also fostered a more cohesive and consumer-centered approach, ultimately leading to better outcomes for the communities served. Learn how, through this process, they improved the efficiency of care delivery and empowered consumers by offering more integrated and personalized care options.
The presentation will guide the audience through three key learning objectives:
- Understanding the importance of Key Performance Indicators (KPIs) in measuring the success of integrated care,Ā
- Recognizing the value of consumer choice in shaping personalized care plans, andĀ
- Exploring the benefits of collaborative care models that bring together diverse disciplines under one roof.