In 2020 many provider organizations were forced to implement options for home and community-based service delivery overnight. As we approach the four-year anniversary of the start of the pandemic, it is clear that consumer demand for these services is here to stay but are the models implemented mid-pandemic still the most effective? What other tools and opportunities are now available to enhance consumer experience and operational efficiency?
This session is designed to help executives reevaluate and improve current models for home and community-based service delivery. Attendees will –
- Review and understand the current processes available
- Identify bottlenecks and techniques to implement strategies to streamline operations
- Learn how to use technology effectively, such as route optimization software or automated order processing systems, to reduce delivery times and increase the number of successful deliveries within a specific timeframe