The popularity of value-based contracts continues to grow, fueling a metrics-driven transformation where consumer experience plays a pivotal role in shaping growth opportunities for provider organizations. Still, many providers are left wondering what metrics “matter most” and how these measures can best be leveraged for organizational growth.
In this session, attendees will have an opportunity to be a part of an interactive discussion with industry leaders who specialize in consumer-centric health care models, value-based contracting, and effective collaboration strategies. Walk away equipped with a deep understanding of the consumer experience metrics that hold paramount significance for health plans and how these metrics can serve as the cornerstone for successful value-based contract implementation.
- Identify the most important consumer experience metrics valued by health plans and why they matter
- Discuss how health plans and providers can partner to improve and measure consumer experience
- Identify how consumer experience metrics can be leveraged when implementing value-based contracts