Effective consumer engagement leads to better consumer health care experiences and healthier outcomes. With better informed consumers who are more proactive in their own care—preferring ‘individualized’ care plans, quick and convenient access to digital communications, transparency, and privacy—it’s time to take consumer participation to the next level. Hear from specialty provider organizations who work with consumers that are driving their own care, and how these strategies can be better utilized by health care professionals to:
- Improve organization-wide performance and service outcomes
- Deliver on successful consumer experiences and engagement strategies
- Integrate care and technology in consumer-centric ways