Consumer and payer service needs are continually changing – and the speed of this change is increasing as a result of new technology, competitors, and service models. Delivering relevant and preferred services in an increasingly competitive market requires frequent, systematic, and sometimes radical changes to your portfolio of services. But how do you perform an actionable service portfolio analysis that identifies the opportunities for growth? Attendees in this session will learn practical insights for:
- Performing a service line analysis
- Aligning internal services with changing market needs and opportunities
- Communicating the rationale for change to internal and external stakeholders