Melissa Nichols, MHA

Melissa has more than 20 years’ experience in managed care with a focus on network management and payer contracting strategies. In her current role as Vice President Market Operations Development, she is responsible for the operational development of specialized population models to include support of clinical models and payer strategies. She has led both physical and behavioral health network activities within the Medicaid and Medicare space while working for many of the large managed care organizations. Her focus during the past 10 years has included the development of integrated care models, the development of risk contract models for behavioral health, and increasing access to care through comprehensive telehealth models and incentive programs. Most recently, she led the network and operational implementation in a provider sponsored health plan for IDD and SMI membership. She holds a Bachelor of Science degree in Psychology and a Master’s degree in Healthcare Administration.