Susanna Kramer, MA, CPHQ

Susanna Kramer has been working in research and evaluation of public behavioral health systems for over 20 years and is passionate about using data to drive service quality improvement and inform policy. She currently serves as Director of Performance Evaluation at Community Behavioral Health (CBH), Philadelphia, Pennsylvania County’s Behavioral Health Medicaid Managed Care Organization, where she oversees provider performance measurement and evaluation initiatives, including value-based purchasing. Prior to joining CBH, Ms. Kramer worked at Drexel University’s Center for Nonviolence and Social Justice in developing trauma-informed systems of care and the University of Pennsylvania’s Center for Mental Health in evaluating public behavioral health systems. She has worked clinically with children in Philadelphia and adults in Portland, Oregon. She holds a Masters degree in Clinical Psychology from West Chester University and a Bachelor of Fine Arts degree from the University of Pennsylvania, and is a Certified Professional in Healthcare Quality.